This Privacy Policy is issued by ICARE LAB LTD, trading as iCare Lab, company number: 16716123, whose registered office is at Unit F2, Pinnacle Tower 12 Saffron Central Square Croydon CR0 2GE.
iCare Lab is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.iCareLab.co.uk and use our services.
Please read this Privacy Policy carefully to understand how and why we use personal information. This Privacy Policy is provided for information and does not form a contract between you and iCare Lab.
When you contact us, use our website, open an account or place an order, we may collect:
Dental practices may provide us with patient information required to manufacture, repair or supply dental appliances. Depending on the case, this may include:
This information relates to the patient but is normally received from the dental practice rather than directly from the patient. Dental and oral-health information is special-category health data under UK data-protection law. The dental practice and iCare Lab may have different data-protection roles depending on the activity. The dental practice controls information used to prescribe and manage treatment. iCare Lab acts as its processor and as an independent controller when. The dental practice is responsible for ensuring that it is permitted to disclose patient information to us and for providing patients with any privacy information for which the practice is responsible.
When you visit our website, we may collect:
Further information appears in our Cookies Policy. Optional analytics and advertising information is collected only after the required consent has been obtained.
We use personal information only where we have a lawful basis under UK GDPR. Where we process health information, we must also identify a separate condition under Article 9.
We process business contact details, order information and case specifications to provide quotations, accept and fulfil orders, manufacture or repair dental appliances, communicate about cases and arrange delivery. Our lawful basis is performance of a contract or taking steps at your request before entering into a contract.
We process billing, payment and transaction records to administer accounts, collect payment and maintain financial records. Our lawful bases are performance of a contract, compliance with legal obligations and, where applicable, our legitimate interest in managing our business and recovering debts.
We process patient dental and health information to manufacture or repair prescribed dental appliances and comply with applicable medical-device, safety, traceability and record-keeping requirements.
We use correspondence and complaint information to respond to enquiries, investigate problems and establish, exercise or defend legal claims. Our lawful bases are performance of a contract, compliance with legal obligations and our legitimate interests in managing complaints and protecting our legal rights.
We use website-security and technical information to operate, secure and diagnose the website. Our lawful basis is our legitimate interest in maintaining a secure and functional website.
We use optional analytics information only after the visitor has consented to the relevant cookies. Consent may be withdrawn at any time through cookies.
We send electronic marketing only where permitted by law. Where we rely on consent, it may be withdrawn at any time by using the unsubscribe link or contacting us.
You are not legally required to provide information to us, but we may be unable to provide a quotation, accept an order or complete a laboratory case if necessary information is not supplied.
We do not use personal information for solely automated decisions that produce legal or similarly significant effects.
We do not sell personal information. Where necessary for the purposes described in this policy, we may disclose information to:
Where a supplier processes personal information on our behalf, we require it to protect the information and process it only in accordance with our instructions and applicable law.
We may also disclose information where necessary in connection with a business sale, reorganisation or transfer, subject to appropriate confidentiality and data-protection safeguards.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including applicable legal, regulatory, accounting, safety and claims requirements.
Our current retention periods are:
When determining a retention period, we consider the nature and sensitivity of the information, the reason it is required, applicable limitation periods and our legal and regulatory obligations. Information is securely deleted or anonymised when it is no longer required.
A request for deletion does not require us to erase information that we must retain or are otherwise lawfully entitled to keep.
Do not automatically replace six years with eleven years. Eleven years is stated for dental clinical-care records in the NHS Records Management Code, but iCare Lab must establish the correct period for each laboratory record category. Government retention guidance.
Depending on the circumstances, you may have the right to:
These rights are not absolute and may not apply in every situation. If iCare Lab processes patient information only on behalf of a dental practice, we may refer the request to that practice as the relevant controller.
To exercise a right, contact info@iCareLab.co.uk. We may request information needed to confirm your identity. We normally respond within one month, although the law permits an extension in certain circumstances.
You may complain to the Information Commissioner’s Office through www.ico.org.uk. We would appreciate the opportunity to address your concerns first, but you are not required to contact us before approaching the ICO.
You have the following rights concerning your personal data:
To exercise any of these rights, contact us at info@iCareLab.co.uk or use our contact form on the Site.
We use appropriate technical and organisational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, secure transmission and storage arrangements, staff confidentiality requirements, system monitoring and appropriate supplier controls, where applicable.
No internet or storage system can be guaranteed to be completely secure. If you believe information has been lost, misused or accessed without authority, please contact us promptly at info@iCareLab.co.uk.
We do not knowingly transfer personal information outside the United Kingdom.
We may update this Privacy Policy to reflect changes in our activities or legal obligations. The latest version will be published on our website with a revised “last updated” date. Where a change materially affects how we use personal information, we will provide additional notice where required by law.
The organisation responsible for this Privacy Policy is:
If you are dissatisfied with our response, you may complain to the Information Commissioner’s Office at www.ico.org.uk.
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